1. About these terms
These Terms of Service (the “Terms”) govern the use of the gigmoa platform, operated by gigmoa (“gigmoa”, “we”). The operator details are set out in our Imprint. By creating an account, sending a booking request, accepting a booking or buying a ticket, you accept these Terms.
If you use gigmoa on behalf of a company or organisation, you confirm that you are authorised to accept these Terms on its behalf.
2. What gigmoa is — and is not
gigmoa is an online marketplace that connects event hosts (“customers”) with entertainment artists (“artists”). We provide the listings, the messaging, the booking workflow and the payment infrastructure.
The performance contract is concluded directly between the customer and the artist. gigmoa is not a party to that contract, is not an employer, agency or promoter of the artist, and neither delivers nor supervises the performance. Artists act as independent contractors and are responsible for their own taxes, insurance and social contributions.
3. Accounts
You must be at least 18 years old to open an account. The information in your account must be accurate and kept up to date. Keep your credentials confidential; we recommend enabling two-factor authentication. Tell us immediately if you suspect unauthorised use of your account.
We may suspend or close accounts that breach these Terms, that are used fraudulently, or that repeatedly cancel confirmed bookings.
Managing artists for others
A user can create and manage artist profiles for other persons (“managed artists”), for example as a manager, band founder or family member. By creating a managed artist you confirm that the represented person has authorised you to act on their behalf. Until the profile is handed over, the manager is responsible for it — for its content, offers, bookings and communication — as if it were their own.
A managed artist can be handed over to the represented person at any time. Once they accept the handover they run the profile themselves and the manager’s responsibility for future activity ends.
4. Artist profiles and offers
Artists are responsible for the accuracy of their profile, their offers and their prices, including all photos, audio and video they upload. You may only upload material that you own or are licensed to use.
Offers go live as soon as the artist publishes them; gigmoa does not review them beforehand. We may ask for changes or unpublish a listing that is inaccurate, unlawful, misleading or that does not meet our quality requirements. Artists must hold the permits, licences and music-rights clearances required for their performances.
5. How a booking works
- The customer books a published offer or sends a booking request.
- The artist accepts, declines or agrees the details with the customer in the booking chat.
- Once accepted, the customer pays the full amount.
- The artist performs at the agreed date, place and scope.
- After the event the booking is completed and the payout to the artist is released.
A booking becomes binding only once the artist has accepted it and the customer has paid. Bookings that are not paid in time expire automatically.
6. Prices, fees and tax
Prices are shown in Japanese yen and include Japanese consumption tax where it applies. The price shown to the customer is the total price of the booking. How that amount is split between the artist and the gigmoa service fee is a matter between gigmoa and the artist and is not part of the customer contract.
gigmoa charges artists a service fee on completed bookings. The applicable rate is visible in the artist account before an offer is published. Fees charged by our payment provider for processing are deducted separately.
For engagements that one artist or manager arranges with another artist on gigmoa, a reduced service fee may apply. It is shown before the engagement is confirmed.
7. Payment and release of funds
Payments are processed by Stripe. gigmoa does not receive or store card numbers. The booking amount is held by the payment provider and is released to the artist after the event has taken place and the booking has been completed.
Payment methods you save for later are stored with Stripe under your account and can be removed at any time in your settings.
8. Cancellation by the customer
Every offer carries one of three cancellation policies. The policy shown on the offer at the time of booking determines the refund. The time limits are counted back from the agreed start of the event.
Flexible
- 48 hours or more before the event: full refund
- Between 24 and 48 hours: 50 percent
- Less than 24 hours: no refund
Standard
- 7 days or more before the event: full refund
- Between 3 and 7 days: 75 percent
- Between 24 hours and 3 days: 50 percent
- Less than 24 hours: no refund
Strict
- 14 days or more before the event: full refund
- Between 7 and 14 days: 50 percent
- Less than 7 days: no refund
Before payment, a booking can be withdrawn free of charge. Late cancellations are recorded on the customer account; repeated late cancellations within 90 days can lead to restrictions.
9. Cancellation by the artist
If an artist cancels a confirmed booking, the customer receives a full refund regardless of the policy on the offer. Artist cancellations are recorded. Repeated cancellations reduce the visibility of an artist in search and can lead to removal from the platform.
10. No-show and non-performance
If the artist does not appear or does not deliver the agreed performance, the customer can open a dispute under section 11. If the performance fails because the customer did not provide what was agreed — access to the venue, power, stage, sound conditions or the agreed time slot — the artist keeps the fee.
11. Disputes and refunds
After a booking, the customer can open a dispute from the booking detail page, stating a reason and describing the issue. Only one dispute per booking is possible, and it must be opened before the payout to the artist has been finally settled.
gigmoa reviews each case individually, may ask both sides for evidence, and decides on a full refund, a partial refund or no refund. Refunds are returned to the original payment method. Our decision relates only to the payment handled through gigmoa and does not prevent either side from pursuing its rights outside the platform.
12. Tickets and events
Where artists or organisers sell tickets to their own events through gigmoa, gigmoa acts as the sales channel only. The organiser is responsible for the event itself, for entry conditions and for any age restrictions.
Tickets are issued as a personal QR code and are scanned at the entrance. Tickets are generally non-refundable. If an event is cancelled or materially changed by the organiser, ticket holders can request a refund, which we process on the organiser’s behalf.
13. GigCoins
GigCoins are a loyalty benefit. They are not electronic money, not a payment instrument and not a prepaid instrument. Customers earn GigCoins on paid bookings and can redeem them as a discount on a later booking or send them to an artist as a tip. One GigCoin has a redemption value of one yen, and a minimum amount must remain payable by card after redemption.
GigCoins have no cash value, cannot be exchanged for cash, sold or transferred between accounts, and lapse when the account is closed.
14. Payouts to artists
Payouts run through Stripe Connect. Before a payout can be made, artists must complete the identity and bank verification required by the payment provider. Until then, the amount remains held.
For bands and groups, a payout can be split between members according to the shares configured in the band account. The band is responsible for the correctness of those shares and for the internal settlement between its members. The band founder chooses whether the band’s share is paid to a band account or to the founder.
Managed artists do not need their own payout account. Their payouts — including their share of a band payout — are made to the payout account of the manager. The manager is responsible for passing the amounts on to the represented person and for the resulting tax obligations. After a handover, the new owner must complete their own verification; amounts are paid to whoever is responsible for the artist at the time the payout is released.
15. Reviews, messages and content
Reviews may only be written after a completed booking and must reflect genuine experience. We may remove reviews, messages, images and other content that are unlawful, abusive, discriminatory, deceptive, or that contain personal data of third parties without their consent.
You keep the rights to the content you upload. You grant gigmoa a non-exclusive, worldwide, royalty-free licence to store, resize, display and use that content in order to operate and promote the platform. The licence ends when you delete the content, except for copies we are required to keep for legal or accounting reasons.
16. Acceptable use
- No unlawful, fraudulent or misleading use of the platform
- No harassment, discrimination or hate speech
- No scraping, automated access, reverse engineering or interference with the service
- No moving a booking that started on gigmoa off the platform in order to avoid fees
- No circumventing security features or accessing another person’s account
17. Availability
We aim to keep gigmoa available at all times but cannot warrant uninterrupted availability. Maintenance, updates and events outside our control can cause interruptions.
18. Liability
gigmoa is liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and in every case in which mandatory law — in particular the Japanese Consumer Contract Act — does not permit a limitation.
Otherwise the liability of gigmoa towards a customer in connection with a booking is limited to the total amount paid for that booking. gigmoa is not liable for the performance itself, for the conduct of customers, artists or organisers, or for damage occurring at the event location.
19. Personal data
How we collect and use personal data is described in our Privacy Policy.
20. Suspension and termination
You can close your account at any time in your settings. Confirmed bookings and outstanding payment obligations survive the closure. We may suspend or terminate an account with reasonable notice, or without notice in the case of a serious breach, fraud, or where the law requires it.
21. Changes to these terms
We may amend these Terms. Registered users are informed of material changes by email or in the app at least 14 days before they take effect. Bookings already confirmed remain subject to the version that was in force when the booking was made.
22. Governing law and jurisdiction
These Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction as the court of first instance for disputes arising from these Terms, unless mandatory consumer-protection rules provide otherwise.
23. Contact
Questions about these Terms: support@gigmoa.com. Operator details and the responsible representative are listed in the Imprint.
